This Refund Policy applies to purchases from Sparklo, which is operated by CINDELLE PTE.LTD.
Sparklo app access is offered as a monthly subscription processed by Stripe. You can manage or cancel your subscription through the account center. Cancelled subscriptions normally keep app access until the end of the paid billing period.
For users who purchased Sparklo through the earlier one-time access flow, refund requests are reviewed through support and returned to the original payment method when eligible. Refunded app access may be revoked.
Sparks top-up purchases can be refunded in full within 7 days of purchase, provided none of the Sparks from that top-up have been spent. Once any part of a top-up has been spent on themes, plugins, tips, model calls, or other in-app transactions, that top-up is no longer refundable. Refunds are returned to the original payment method, and the refunded Sparks are removed from your wallet. Sparks granted through gifts or promotions have no cash value and are not refundable.
Purchases of digital content (custom themes, official plugins) are final. By completing a purchase, you acknowledge that digital content is delivered instantly and you expressly consent to immediate delivery, waiving any applicable cooling-off period. These purchases are non-refundable.
Contact us with your account email and reason for refund. We aim to process all requests within 48 hours.
Effective March 2026. Updated June 2026 for the subscription transition, July 2026 for Sparks top-up purchases, and August 7, 2026 for the operator disclosure. We reserve the right to update this policy. Changes will be posted on this page.